Executive-Customer Care

0 - 3 Years

Thane, Bhiwandi


Job Description

1. Excellent Communication Skills needed (Both written and oral)

2. 6 months + experience in similar profile. (Customer Care Executive or similar designations)

3. 6 days a week working.

4. General shift only

5. Bus facilities available from select locations

6. Hybrid process (Email + Outbound Calling)



Responsibilities:

Interact with customers via emails to provide information and assistance.
Achieve productivity standards and goals while maintaining the highest level of customer service.
Maintaining a positive, empathetic and professional attitude towards customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Escalating the customer complaint to the right department as and when required.
Ensure customer satisfaction and provide professional customer support.




Requirements:-

Graduate Any Field.
Basic Computer knowledge.
Experience working with customer support ( Minimum 6 months ) (for experienced candidates)
Excellent communication skills

Closer to Thane would be preferred.

Experience : 6 months to 3 years

Salary 1 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 3 Years
Qualification Other Bachelor Degree

Key Skills

Customer Handling Customer Support Problem Solving

Company Profile

Contact Person Swati Deshpande
Address Plot no 2, om nagar
Mobile 9415330023
Email ID swati5547@gmail.com

Jobs by Location

Bangalore (146) Chennai (25) Lucknow (35) RaeBareli (1) Nagpur (3) Mumbai (290) Delhi (48) Navi Mumbai (16) Bareilly (2) Hyderabad (17) Udham Singh Nagar (5) Gurgaon (70) Mohali (4) Bikaner (1) Churu (1) Udaipur (6) Kota (2) Agra (2) Jhansi (1) Kanpur (2) Meerut (3) Ahmedabad (22) Rajkot (7) Surat (15) Vadodara (5) Pune (64) Gaya (1) Cuttack (2) Jaipur (12) Kolkata (16) Mysore (3) Gandhidham (1) Sagar (1) Jalgaon (2) Nandurbar (1) Greater Noida (10) Patna (3) Thane (9) Coimbatore (2) Durg (1) Tiswadi (1) Sangli (1) Noida (13) Panaji (1) Ghaziabad (2) Indore (11) Vijayawada (2) Thiruvananthapuram (5) Aurangabad (1) Kolhapur (1) Belgaum (1) Dakshina Kannada (2) Gulbarga (1) Bhiwani (1) Charkhi Dadri (1) Ajmer (1) Banswara (1) Dausa (1) Jodhpur (1) Port Blair (1) Jamnagar (1) Chandigarh (1) Ambala (2) Sonipat (2) Yamunanagar (2) Hisar (1) Karnal (1) Ranchi (1) Firozpur (1) Dehradun (1) Bhubaneswar (2) Jalandhar (1) Samastipur (1) Gorakhpur (1) Amravati (1) Palghar (1) Navsari (1) Nainital (1) Bhopal (1) Tirupati (1) Secunderabad (1) Tiruppur (1) Faridabad (1) Ludhiana (3) Sangrur (1) United States (2) Iraq (1) View More

Jobs by Functional Area

Accounting / Auditing / Taxation (8) Analytic and Business Intelligence (7) Banking / Investments / Stock Market / Financial Services (18) Content Writing / Journalism / Editing (21) Corporate Planning & Strategy / Management Consulting (5) Education / Teaching / Training / Counselling / Academic (20) Engineering / Technical / R&D (28) Export / Import / Merchandising (3) Fashion Designing & Merchandising (2) Finance / Stock Market (6) Fresher / Trainee (1) Front Office / Executive Assistant / Data Entry (3) Hotel / Travel / Airlines (20) HR / Recruitment / Administration / IR (44) Insurance / Loan / Credit Management (20) IT Hardware / Technical Support / Telecom Engineering (8) IT Software - Application Programming / Maintenance (239) IT Software - Client Server (18) IT Software - DataBase / Datawarehousing (14) IT Software - Ecommerce / Internet Technologies (57) IT Software - Mainframe (1) IT Software - Mobile Technologies (7) IT Software - Network Administration, Security (1) IT Software - Others (13) IT Software - QA / Testing / Documentation (1) IT Software - System Programming (7) IT Software - Telecom (1) IT Software- ERP / CRM / EDP / MIS (3) ITES / BPO / KPO / LPO / Customer Service / Operations (37) Manufacturing / Production / Quality (12) Marketing / Advertising / PR / Media Planning (18) Media / Entertainment (7) Medical / Health Care / Hospitals (7) Pharma / R&D / Biotech (2) Purchase / Supply Chain (10) Real Estate / Construction (6) Sales/Marketing (166) View More