HRDevi Talent Acquisition

Outlet Manager

1 - 4 Years


Job Description

Job Description

Be friendly and courteous with guests and ensuring customer service standards are met

To ensure SOP (Standard Operating Procedure) is followed

Managing kitchen staff rallying the team during busy hours, resolving conflicts and getting the job done.

Managing daily work schedules, food inventory, cleaning schedules, wastage tracking etc

Dealing with irate customers, employee issue and inventory management.

Must be a problem solver, should be able to come up with a solution quickly

Train new and current employees as per the defined SOP’s.

Controls and monitors the order time, delivery time and pick up time of the order.

Accounts for the sales of outlet during his/or her shift.

Ensure that all operational equipment is use to its appropriate function and well maintained.

Answers the telephone correctly and promptly.

Takes the orders and accomplishes the order in accordance to the standard.

Practices suggestive up selling to boost outlet sales.

Follows up on the kitchen on the prompt delivery of orders.

Calls the guest to inform actual time of delivery, in case of delay, co-ordinate with central call center team.

Ensure that outlet is clean and well maintained throughout the operational hours

Keeps herself/himself aware of outlet’s promotion.

Knowledgeable on all food and beverage items in the menu and special menus, its’ ingredients, method of

preparation, portion size and presentation.

Knowledgeable on the availability of food items in the menu.

Consistent in the performance of all standards and procedures.

Capturing and applying customer feedback.

Demonstrate a positive and flexible approach to changing business priorities

Should be a good Team Player

Highly self motivated, willing to learn and quick adaptation to new processes

Should be willing to work during weekends, holidays and long working hours

Salary 1 Lac 75 Thousand To 2 Lac 50 Thousand P.A.
Industry Hotel / Travel / Airlines
Work Experience 1 - 4 Years
Qualification Other Bachelor Degree

Key Skills

Outlet Management Restaurant Management Staff Management Food inventory management cleaning schedules wastage tracking Floor Management

Company Profile

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